Frequently Asked Questions

Delivery

When can I receive my order  

UK orders are dispatched on Royal Mail 1st so if you are based in the UK it should be with you in 1-2 working days. 
International delivery takes about 5-7 working days. 

Non receipt of Goods

I haven’t received my order yet

Loss of items are quite rare and as most items are despatched by Royal Mail we would advise you to initially check with your local sorting office who will normally have your undelivered item ready for collection. If your item cannot be traced then the current Royal Mail policy is that a claim cannot be made until 15 WORKING days after the date delivery was expected.

In the event of Non Delivered (non received) Goods we will re process the original order and issue replacement goods as per original order. Personalisation details cannot be altered for another recipient and refunds cannot be issued.

Notification of non receipt must be received within 21 days of despatch as we will consider all orders as fulfilled by this date.

wrist size

I have a large/small wrist size, can you make a band that fits my size?

Yes, please email us at info@thelisl.co.uk with your requirements. 

Engravings

What can be engraved? Is there any limit in characters

Engraving can be on the outside or inside of the strap, we do not limit engraving styles/fonts, as long as it is simple. You can even draw something, send it to us and we will engrave it on the strap.  The limit in characters will depend on the band you choose, if you are unsure please contact us

ordering

We take card payments and you can also use paypal

We use Stripe and Paypal as our payment gateway, it’s secure and reliable. 

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